Shipping policy

Shipping & Delivery Policy

At Totsets, we understand that parents look forward to receiving their little one’s outfits as soon as possible. We are committed to delivering every order safely, accurately, and on time, ensuring your shopping experience is smooth and hassle-free.

Order Processing

  • All orders are processed within 24–48 business hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, sales, or unforeseen circumstances, processing may take slightly longer. In such cases, customers will be informed via email or phone.

Delivery Timeline

  • Standard delivery across India typically takes 7–10 business days, depending on your location.
  • Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural calamities, or other circumstances beyond our control.

Shipping Charges

  • Free shipping on all prepaid orders of ₹799 and above.
  • Orders below ₹799 will attract a shipping charge of ₹79.
  • Shipping charges, once paid, are non-refundable, including in cases of order cancellation or return.

Delivery Partners

To ensure safe and timely delivery, Totsets works with trusted courier partners and other reputed logistics providers based on service availability in your location.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with the tracking details, allowing you to monitor your shipment until it reaches your doorstep.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.

Address Accuracy

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order. Totsets will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please do not accept it. Contact our customer support immediately with photographs of the package so we can assist you promptly.

Shipping Restrictions

Currently, Totsets delivers only within serviceable PIN codes across India. If your location is not serviceable by our logistics partners, we may be unable to process your order.

Taxes

All prices displayed on the Totsets website are inclusive of applicable GST unless otherwise mentioned. Any applicable taxes will be clearly reflected during checkout.

International Orders

Totsets currently does not accept or ship international orders. We deliver only within India and are unable to process orders with delivery addresses outside the country.

If you have any questions regarding shipping or delivery, please contact our customer support team. We will be happy to assist you.