Refund policy

Returns & Exchange Policy

At Totsets, we are committed to providing premium-quality baby clothing that you and your little one will love. If you’re not completely satisfied with your purchase, we’re here to help.

Return Window

  • Returns and exchanges can be requested within 2 days of receiving your order.
  • Requests received after the 2-day return period will not be eligible for return or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the product must:

  • Be unused, unwashed, and unworn.
  • Be in its original condition with all tags, labels, and packaging intact.
  • Be free from stains, damage, perfume, or signs of use.

Products that do not meet these conditions may not qualify for a return or exchange.

Exchange Policy

  • Only one exchange is permitted per product.
  • Once your exchange request is approved, a reverse pickup will be arranged within 2–3 business days (excluding Sundays and public holidays), subject to service availability.
  • All returned items are subject to a quality inspection before the exchange is approved.
  • If the requested size is unavailable, Totsets may offer an alternative product or process a refund, as applicable.

Refund Policy

  • Refunds will be processed only after the returned product successfully passes our quality inspection.
  • The refund will be credited to the original payment method used while placing the order.
  • For card, UPI, net banking, or wallet payments, the amount will be refunded to the same account or payment source.
  • Cash refunds are not available.
  • Shipping charges, if any, are non-refundable unless the return is due to an incorrect or defective product delivered by Totsets.

Damaged, Incorrect or Missing Items

If you receive:

  • A damaged or tampered package, please do not accept the delivery.
  • An incorrect product or if any item is missing, kindly contact us within 24 hours of delivery.

To help us resolve your concern quickly, please share:

  • Your Order ID
  • Clear photographs of the product and packaging
  • An unboxing video showing the sealed package being opened, as proof for incorrect or missing items

Without an unboxing video, we may not be able to process claims related to incorrect or missing products.

How to Request a Return or Exchange

To initiate a return or exchange, contact us on WhatsApp with the following details:

  • Order ID
  • Registered mobile number or email address
  • Reason for the return or exchange
  • Supporting photographs or videos (if applicable)

Our customer support team will verify your request and guide you through the next steps.

Non-Returnable Items

For hygiene and safety reasons, Totsets reserves the right to decline returns or exchanges for products that have been used, washed, damaged after delivery, or returned without their original tags and packaging.

We appreciate your trust in Totsets and are committed to making every shopping experience delightful for you and your little one.